About
Highly analytical and results-driven Product Management professional with expertise in driving product lifecycle, optimizing operations, and enhancing user engagement. Proven ability to translate strategic vision into tangible results, achieve significant revenue growth, and streamline processes through data-driven decision-making and cross-functional leadership across health-tech, fintech, e-commerce, and retail sectors.
Work
Summary
Managed operations and sales for a family jewellery business, focusing on driving revenue growth, optimizing inventory, and enhancing customer engagement through strategic initiatives.
Highlights
Achieved a 10% increase in sales and a 4% rise in Average Order Value by organizing regular training and seminars for sales staff, promoting cross-selling and upselling techniques.
Saved over 8 man-hours weekly by implementing technology-driven solutions to streamline inventory management and the billing system, improving efficiency and reducing manual errors.
Increased web inquiries traffic by 15% through the launch of flagship product videos and customer video testimonials.
Summary
Drove product development and user engagement initiatives for a Series-A health-tech startup, focusing on new feature ideation, CRM migration, and analytics-driven improvements.
Highlights
Ideated and shipped 'Upsell - Doctors' feature, resulting in a 60% increase in repeat revenue within the first month.
Conducted user interviews with 15 customers to gain insights into repeat user behavior, informing feature development.
Owned the complete migration of WhatsApp CRM, enabling 30+ templates to be sent to over 500 customers weekly.
Enabled personalized messages and feedback bots in WhatsApp, leading to a 10% increase in repeat revenue.
Increased WhatsApp engagement by 25% by shipping 15+ testimonials and 'how to use medicine' videos.
Led analytics for the Post-Sales team, providing insights that improved the experience for 9,000+ monthly customers and enhanced Net Promoter Score (NPS) and Service Level Agreement (SLA).
Summary
Contributed to product development and user experience improvements for a fintech startup providing B2C loans against mutual funds.
Highlights
Created a user journey map that identified 20+ critical 'ship-stopping' bugs prior to product launch, ensuring a smoother user experience.
Collaborated with UX designers and founders to optimize the login flow, reducing screens from 5 to 3 on the website.
Summary
Analyzed website features and client performance for a Flipkart-acquired e-commerce enabler, driving conversions and revenue growth.
Highlights
Benchmarked website features and integrated video-playback, leading to a 15% increase in conversions.
Implemented a 'Blog feature' on a client's website, resulting in a 20% increase in impressions.
Managed 5+ clients and increased client retention from 2 to 3, contributing to a 50% increase in revenue.
Awards
First Prize in ShutterUp'20 Photography Competition
Awarded By
BITS Goa
Awarded first prize in a photography competition organized by BITS Goa with 400 entries, demonstrating exceptional artistic and technical skills.
4 Gold Medals, District Level Skating
Awarded By
CG Roller Skating Association
Secured 4 gold medals in a district-level skating competition among 30 competitors, showcasing high-level athletic performance.
Skills
SQL
Database Management, Data Querying.
Product Strategy
Product Vision, Roadmapping, Market Analysis.
Business Strategy
Strategic Planning, Market Entry, Competitive Analysis.
Product Analytics
Data Analysis, User Behavior, Metrics Tracking.
Stakeholder Management
Cross-functional Collaboration, Communication, Relationship Building.
Creative Thinking
Innovation, Problem Solving, Ideation.
Advanced Excel
Data Manipulation, Reporting, Financial Modeling.
Figma
UI/UX Design, Prototyping, Wireframing.
JIRA
Agile Methodologies, Project Tracking, Issue Management.
PowerBI
Business Intelligence, Data Visualization, Dashboard Creation.
Google Analytics
Web Analytics, Traffic Analysis, Conversion Tracking.
MixPanel
Product Analytics, User Engagement, Funnel Analysis.
Photoshop
Image Editing, Graphic Design, Digital Art.
Tag Manager
Tag Implementation, Tracking, Data Layer.
Webflow
Web Design, No-code Development, CMS.